My Account
The website complies with the Belgian law of 8 December 1992 on the processing of personal data for all data processing and collection carried out in Belgium.
Under this law, every user has the right to view, delete, modify or correct their data. These can be done by sending an e-mail to in fo@artemi.be
The information collected at the time of the order is for the sole purpose of facilitating your online shopping. The order and the acknowledgement of receipt sent are archived for a period of five years from the delivery of the products. But, to prove our trust and good faith to you, your data is not made available to third parties. Art'emi undertakes to keep strictly confidential any information it may have had. For more information, please visit the privacy & security of your personal data page of our site.
How is the personal information I have provided on the website used?
To carry out our top-secret missions and pursue our interests, we use your personal data for several reasons:
- Send you what you ordered (it's pretty convenient, isn't it?)
- If we want to communicate with you about your order or otherwise
- To respond to your comments and/or complaints you may make to us
- With your data we can monitor, improve and protect our products, content, services and websites, both online and offline (clever the lynx).
- To prevent, investigate, and report fraud, misrepresentation, security incidents, or crimes to you, in accordance with applicable law
- We use the information you have provided to us in connection with legal claims, compliances, regulations, and investigations, as necessary (including disclosing such information in connection with legal proceedings or litigation).
But when yougive us your consent, we use your personal data to send you the newsletter and other promotional materials. This serves us to place cookies and use similar tracking technologies (as described in the "Cookies" section) to personalize content and advertising for you. And finally, to invite you to participate in market research (when consent is required).To learn more, please visit: Privacy & Security of Your Personal Data.
If it's a forgotten password:
- When you log in, click on "forgot your password", enter your email address and you will receive an email within minutes to activate a new password
If it's another technical issue:
• Refresh the page
• Check your internet connection
• Wait a little while
• Still not working? Contact us at: contact@artemi.be
No, it's not! If so, remember to check your spam in case they wanted to make a small detour. We always send you a small confirmation email, because we like you.
If necessary, contact contact@artemi.be, our little mice are here to help you.
Enter your email address in the field provided at the bottom of the la home page of Art'emi ! You will then be regularly informed of our news and will be able to benefit from personalized offers.
Produce
It is possible to buy silver chains and medallions in addition to your jewelry.
Discover in the categories women, men and children, our categories of pendants and chains
Do not hesitate to contact us for more information.
Regarding the precautions to be taken with regard to children, whatever the Art'emi jewelry or accessory, it is not suitable for children under 36 months, or 3 years old. Baptism or birthday jewelry must be the subject of special vigilance on the part of parents. Art'emi is not responsible for any accident related to one of its jewelry or accessories.
Art'emi jewelry is made of resistant and quality materials. Some of them (such as bracelets with adjustable cords) are made to be waterproof. However, against time and wear and tear and by dint of "washing", Art'emi can guarantee nothing. The brand does not recommend that you swim with your jewelry if you want to keep it in good condition for as long as possible.
Art'emi draws your attention to seawater and sand in particular. The latter do not mix well with our creations and we do not recommend wearing them to the beach. Indeed, salt water and grains of sand could deteriorate your jewelry, or even scratch it.
Art'emi is an artisanal jewelry store, and it is therefore possible that some products, victims of their own success, will be out of stock. To find out if it is a temporary or permanent shortage, do not hesitate to send us a short email with the product concerned so that we can best meet your expectations: info@artemi.be
Our jewelry is made with high-quality, durable materials. The main ones used are solid silver, gold-plated and vermeil. To find out more about all the materials used (origin and characteristics), go to our material guide.
If your art'emi product is damaged, you can return it to us for repair. However, you will be responsible for the return delivery costs. Before sending us your product, please let us know by email (info@artemi.be) so that we can tell you the amount of the repairs.
However, if your jewelry is still under warranty and it is a defect on our part, validated by our experts, please let us know via this same email address or directly on our website. We will provide you with a complete and free repair service.
Each piece of art'emi jewelry is covered by a one-year warranty upon receipt of proof of purchase. This warranty applies to all of our products around the world, no matter where you purchased them. In addition, in case of defects or unusual problems, let us know by email: info@artemi.be in order to discuss it together and see the procedure to follow.
Perfectly! All you have to do is send us an email at the following address: info@artemi.be, telling us which model it is and what element you would like to change/modify. Art'emi will then inform you of the price associated with this modification and the procedure to follow.
At the pool, the main effect of chlorine will be to oxidize your sterling silver jewelry. They will therefore tend to blacken or rust. At the beach, we tend to apply sunscreen while keeping our jewelry on. Unfortunately, sunscreens contain chemicals that can damage or tarnish your jewelry. But also think about the sand that could scratch your jewelry, so remember to remove it!
Do you have a small memory lapse and you don't know your finger size? Don't panic, art'emi comes to save you. It provides you with a small size guide (just for you) to know your ring size. It is valid for the lady, but also for the man! This is where it happens.
Customization
Art'emi's customizable engraved jewelry can contain between 10 and 35 characters depending on the model chosen. The Brussels jewellery store reminds you that you can not only have a message engraved, but also a design or logo at your convenience.
At the risk of some being disappointed, our engravings are not colored. Our medals are engraved with the tip of a diamond or laser engraved directly into the material. Here, color cannot come into play.
You have just ordered an art'emi jewel, but head in the air that you are, you have forgotten to mention your engraving! It's a mess... But it doesn't matter. Send us an email on contact@artemi.be, with your message, logo or design, indicating correctly where to engrave it, as well as the typography to be used.
Yes, it is possible at Art'emi to engrave on all your jewelry or objects. However, it is necessary to contact us beforehand here.
Thus, a tailor-made quote will then be made according to the medium and the engraving.
Yes, at Art'emi it is possible for us to engrave in Braille on your objects or jewelry, from the moment you send us your model.
Engravings of symbols or drawings are possible in our workshop. We would just need an example sent as a png file.
Here are our different typographies:
Yes it is quite possible, you will only have to send a photo right here to see if there is space for an additional engraving.
Payment
You have several possible solutions:
• Either online→ Credit card either via PayPal or via MOLLIE
• Either by simple bank transfer (IBAN code: BE95 7330 2582 42 58 BIC code: KREDBEBB)
For more information, please visit the following page.
At art'emi, we pay very special attention to the security of your transactions. That's why our payment methods selected with love and tenderness are ALL secure. And don't worry, the site doesn't store your credit card number.
The cards accepted by the site are the following: Visa, Master Card/Eurocard and American Express.
So good news for you, unless otherwise stated, the prices indicated on our art'emi website include Belgian VAT. This is 21%. So, a little recap to see if you have understood correctly: the price you see on your screen is indeed the right one - VAT is already included in the price.
It is possible to pay in installments, thanks to the ALMA platform. Do not hesitate to contact us if you want more information.
Contact
Do you have another question and would like to contact the brand or the after-sales service? Do not hesitate to send us an email at the following address: contact@artemi.be or to contact us by phone at + 32 496 710 840 (9:30 am to 5:00 pm). We will get back to you as soon as possible!
Gifts
This service is not yet available on our website, but we are working on it. It's coming very soon! To make sure you don't miss any of our news and be the first to know about what's new, don't hesitate to subscribe to our newsletter and follow us on social networks!
Our Instagram: @artemi_fine_jewelry
All Art'emi creations are carefully packaged in suitable boxes. You will find in each box the harmoniously presented jewel, as well as its certificate of authenticity and warranty. You can therefore perfectly offer the jewel in its original Art'emi box. You're going to make people happy!
Shipping & Returns
Our products can be delivered anywhere in the intergalactic world and for free! They are delivered by BPOST Belgium, which provides you with a traceability system for your shipment.
In Belgium:
Once your order is placed, it will be shipped 1-2 business days after we receive your payment. Delivered in 2-3 business days.
In Europe:
Orders are shipped 1-2 business days after we receive your payment. Usually delivered between 5-7 business days.
Outside the European Union:
Orders are shipped 1-2 business days after receipt of payment. Usually delivered between 7-10 business days. Orders shipped outside of the European Union may be subject to taxes, duties, customs fees and additional fees charged by the courier company at the destination. Payment will have to be made by the recipient and we cannot be held responsible for any costs once the package has been shipped from our Brussels jewellery workshop.
There is also a "next day" delivery option available on the quote, wherever you want to have it delivered worldwide. Once shipped, you will be provided with a tracking code to track your order. A signature is mandatory when delivered, so remember to be present on that day!
For more information on this subject, refer to this page.
All of our creations are shipped 1 to 2 days after receipt of payment. In addition, there is a "next day" delivery option available on the quote if you want to be delivered quickly. You can then track your package (see question below).
Of course! At the time of shipment, the reference of your package will be communicated to you. It will allow you to track your parcel online on the BPOST website.
All art'emi jewelry and creations are subject to the following policy:
• Belgium :
At home: Free
• Europe :
At home: 6.5 euro - 35 euro
• Rest of the world :
Via Bpost: the delivery costs will be calculated according to your location when finalising your order.
Now that you have the jewel in mind, all that's left to do is to know how it will arrive in your little hands. There are different processes. Art'emi offers two solutions for delivery:
• Have your parcel delivered to the delivery address that you will have to indicate to Bpost during the purchase process
• Pick up your jewellery directly at the company's headquarters only by appointment (contact@artemi.be):
Art'emi sprl
367 Louise Avenue
1050 Brussels
Belgium
In accordance with Belgian law, any buyer established in Belgium is entitled to notify the art'emi website that he renounces his purchase within seven working days from the day after the day of delivery. The buyer concerned must enclose a copy of his order or invoice in the package. The site will refund the price of the product within 14 days.
This provision will apply to any purchaser with identical protection in their country of residence.
Please note that products on special offers cannot be returned or exchanged.
Products that have been the subject of a personalized or specific inscription at your request (in particular whose setting has been engraved or whose diamond(s) have been the subject of a laser or other inscription, apart from the certificate number), can no longer be refunded or exchanged once payment has been made.
Do not hesitate to find out in advance and ask us all your questions beforehand in order to avoid this kind of damaging situation (info@artemi.be)
Returns will only be accepted and will only result in a refund or exchange if our specialists confirm that the product is in conformity with the one that was sent, without damage, modification, or intervention of any kind.
The product must be returned in its original, complete packaging (original certificate provided, packaging, case, instructions, etc.), in perfect condition and accompanied by a copy of the original purchase invoice.
Please note that products on special offers cannot be returned or exchanged.
If a buyer exercises the right to the item, and the item meets the conditions mentioned above, we are responsible for the costs of returning the item to the sender. Trade-in is at the buyer's own risk and the product must not have been used by the buyer.
Here is the address dedicated to returns:
Art'emi sprl
367 Louise Avenue
1050 Brussels
Belgium
In the event of an exchange, if the new order is for an amount greater than the order giving rise to the exchange, the user must attach the payment of the balance to the exchange request. Conversely, if the amount of the exchange is less than the amount of the order, the user will receive a refund of the overpayment under the same conditions as those referred to above. Please note that Products with special offers cannot be returned or exchanged.
Repair, cleaning and sizing service
At Art'emi we give second life to all gold and silver jewelry. Whether it's your rings, bracelets, necklaces, chains, bracelets, earrings or brooches, we use professional techniques to restore them to their original shine.
The cleaning of your jewelry involves:
- Polishing
- Rhodium plating
- Ultrasound
The cleaning of your jewelry is carried out at least within 48 hours, but this varies according to the complexity and the number of pieces to be treated.
To give a new life to your damaged jewelry, we offer repair services including the replacement of precious stones, cold welding, clasp repair or curb chain repair.
For more information, contact us by email: info@artemi.be
Our jewelry expert is trained to handle gemstones with the utmost care to prevent damage. We are therefore able to repair your jewelry without damaging the stones.
We adjust rings, wedding rings, bracelets or chains to the size.